Managing Goodies

Content
10min
Fabian

Goodies are the heart of your GuestGoodie app. Here you'll learn how to create new goodies, edit existing ones, and optimally configure them for your guests. From simple info to complex bookable services – we'll show you step by step how it works.

Create Goodie

Step 1: Create New Goodie

  1. Go to "Goodies" in the sidebar
  2. Click on the large Plus symbol in the top bar
  3. Select the appropriate goodie type from the dropdown menu

Step 2: Enter Basic Information

Name (not displayed to guests)*
The internal name for your management – guests don't see this. Use descriptive names like "Hand Massage 90min" or "Yoga Class Monday".

Public Information

  • Title* The name your guests see (e.g. "Relaxing Hand Massage")
  • Description: Detailed information about the offer (optional for some types)

Step 3: Add Images and Videos

Important Note: Goodies without images/videos cannot be displayed in the feed.

Upload at least one appealing image or video that best presents your offer. High-quality visual content is crucial for booking rates.

Step 4: Type-Specific Settings

Depending on the goodie type, you'll find different options here – more details below.

Step 5: Save and Activate

You have two options:

  • "Save": The goodie is saved and available for categories and promotions
  • "Save and add to feed": After the goodie is saved, you can immediately create a promotion, see: Feed Management

The 5 Goodie Types in Detail

1. Service - Bookable Additional Services

For: Massages, treatments, room service, personal services

Service-specific settings:

  • Location: Where does the service take place? (e.g. "Spa Reception")
  • Price (0 if free)* Price in your hotel currency
  • Duration: Optional - how long does the service last?

Booking Options:

  • "Guests must send date ranges when they are available": Guests suggest time slots, you confirm a specific appointment
  • Without this option: Guests choose specific times, you can only accept or decline
  • "Opening hours": Defines when the service is bookable

2. Event/Weekly Schedule - Planned Activities

For: Yoga classes, wine tastings, cooking classes, hikes

Event-specific settings:

  • Location: Where does the event take place?
  • Price: Participation fee (if applicable)
  • Duration: How long does the event last?
  • Event times: When does it take place? (with repetition)

Booking Options:

  • "Limited seats": Set maximum number of participants
  • "Automatically accepts users for the event": Immediate confirmation without manual approval

3. Tips/Suggestion - Recommendations Without Booking

For: Restaurant recommendations, sights, excursion tips

Suggestion-specific settings:

  • Location: Where is the recommendation located?
  • Price (0 if free): Approximate costs for the guest
  • Duration: How much time should be planned?
  • "External website": Link to official website (e.g. museum, restaurant)
  • "Opening hours": When is it available/open?

4. Video/Message - Personal Messages

For: Welcome greetings, weather updates, personal invitations

Special features:

  • Only Title and Gallery (mostly videos)
  • Videos can have subtitles
  • Perfect for authentic video messages from your team

5. Info - Static Information

For: Bar info, fitness studio, pool rules, WiFi information

Info-specific settings:

  • Location: Where is the facility located?
  • "Opening hours": When is it available?

Simplest goodie type for basic hotel information.

Edit Existing Goodie

  1. Go to the Goodies tab in the sidebar
  2. Find your goodie in the list (use the search or filter function with many entries)
  1. Click on the name of the goodie you want to edit
  2. The editing dialog opens
  3. Make your changes
  4. Click "Save" to apply the changes

Delete Goodie

Caution: Deleted goodies cannot be restored!

  1. Open the goodie for editing
  2. Scroll to the end of the dialog
  3. Click on "Delete" (red button)
  4. Confirm deletion

Note: If a goodie is deleted that has promotions, these will also be automatically deleted.

Permissions and Tips

Permissions

You only see the functions you are authorized for. If you cannot create certain goodie types or don't see settings, contact your administrator, see: Manage Your Team.

Best Practices

  • Descriptive names: Use internal names that you can easily find again
  • High-quality images: Without visual content, goodies cannot be promoted in the feed
  • Clear descriptions: Guests should immediately understand what to expect
  • Transparent pricing: "0" for free offers, otherwise the full price

→ Advanced tips: [Blog: Psychology of Successful Guest Offers] (Link to blog post)

Next Steps: Organize your goodies in Categories and create promotions for the feed to proactively reach your guests.