A Goodie is the core element of your GuestGoodie back office. Every offer, every piece of information, and every experience you want to present to your guests is created as a goodie. From these goodies you then proactively control what your guests see in the feed and how your guest app is organized.
The 5 Goodie Types
Depending on the type of your offer, you choose the appropriate goodie type:
1. Service
Bookable additional services with individual appointments
- Examples: Massages, beauty treatments, room service, etc.
- Special features: Duration, opening hours, request booking
2. Event/Weekly Schedule
Time-limited events with fixed dates
- Examples: Yoga classes, wine tastings, cooking classes, hikes, etc.
- Special features: Recurring appointments, limited number of participants
3. Tips/Suggestion
Non-bookable recommendations and tips
- Examples: Restaurant recommendations, sights, happy hour, etc.
- Special features: Inspire without booking pressure, build trust
4. Message
Personal messages to your guests
- Examples: Welcome greeting, weather updates, special announcements, etc.
- Special features: Direct communication, bring your charm
5. Info
General information about hotel facilities
- Examples: Bar, fitness studio, pool, WiFi info, etc.
- Special features: Static information
How Goodies Work in GuestGoodie
Your created goodies are the basis for two important areas in your guest app:
Promotions for the Feed
From each goodie you can specifically create Promotions that then appear in your guests' GuestGoodie feed. Here you add sales impulses and actively control which offers your guests see.
→ More about this in the article: Editing your GoodieFeed
Categories for the Guest App
You organize your goodies in Categories (e.g., Wellness, Sports, Culinary, Guest ABC) so your guests can quickly find what they're looking for in the app.
→ More about this in the article: Classic View
How Everything Connects
Example: You create a service goodie "Relaxation Massage". From this you make a promotion "Today only: 20% off massages" for the feed AND assign the goodie to the "Wellness" category so guests can also find it through the categories overview.
Create Goodies
You create new goodies easily via the Goodies tab in your sidebar. With one click on the large plus symbol you create a new goodie.
→ Step-by-Step Guide: Editing Goodies
Tip: Start with your hotel's most important offers as goodies. You can always add more and adjust existing ones – this way you proactively control what your guests experience and book.